Driven to Extremes!
Has your technology failed you? Have you attempted to get it fixed? Perhaps you’ve run into poor customer service. Maybe your product has been repaired only to fail again and again and again. Will you be driven to extremes?
Technology is an apparent blessing; it simplifies our lives and makes tasks easier. We live in a world of easy and constant connection to whomever we please. But sometimes these products of ease fail, sometimes companies fail to take initiative and responsibility to repair or prevent these issues.
I know I’ve had my share of problem when I received 3 Toshiba laptops right after another and they all overheated. Did they work with me? No. Apparently I was a crazed delusional customer that wanted a new laptop every week. Or when your flat panel LCD TV breaks and Best Buy concedes that waiting for two months for it to get repaired is okay. Even when presented with numerous complaints of similar problems with this Insignia TV (A Best Buy Brand) they refused to replace the product. Funny thing is when I threatened and contacted the BBB and Attorney General they authorized a replacement. In store, customer service accidentally pulled the wrong authorization of someone with the same lastname and tv model!! And you’re telling me it isn’t a lemon.
It is a shame that certain companies don’t want satisfied customers. In Korea one man drove his friend’s Mercedes right into the door of SK Telecom when 16 phone calls and two visits didn’t solve the problem with his Samsung Phone and sim card. Are we really being driven to such extremes? Why are we forced to threaten and do crazy stunts to get the service we paid for?
Tell us your story! Have you done an extreme stunt to solve your technology woes? Let us sent a strong message that customers deserve to be treated fairly and get the service we paid for!
Here is my story! Bought a 250GB Maxtor hard drive from Future Shop in Canada! Bought it because it was on sale
& for the few extra dollars I got a larger drive then the one I was intending to buy! After about 5 months it
die on me so after a month of getting a good shipping box & cash to ship it, it when back to Maxtor. After 3 months
I received a refurbished drive not a new one to replace the old drive! I had installed the previous drive in an
external case but the case was no longer working, so this one I decided to install in my computer! By the way I
use to build & sell computers so doing these things come normal for me, plus I use to buy all my hard drives from
Maxtor for the systems I had build in the pass. No problems until now! Anyway I booted up the computer & there was the
hard drive showing up, up after about 5mins as I was getting ready to format & set it up as 3 smaller drives it
disappeared from my screen, this one had also die! Email them told & them I was disapointed that they had set me
out a refurbished drive, as the old drive was only 5 months old, could of understand if it was getting closer to the
end of the warranty period & that this drive had also die on me. Asked if I could send it back COD seeing that
they had set me out a bad drive, they said No that I also had to get another RMA as this was now another drive! Most
Hard drives have a 2 to 3 year warranty on their drives, but refrubished drives usely have a shorter warranty!
By the way Maxtor was now under the Seagate name seeing that Seagate bought the Maxtor company! After about 2 months
delay in getting the cash to set it back, it when back to Seagate, waited 2 months nothing, emailed them asking where
is my replacement drive they would look into it! After 2 months emailed them where is my drive? Got an email that it
was sent out to me about a month earlier, but it got set back to the company because when it reached the Canadian
boarder customs stopped it from crossing becaused it lacked the papers to do so! Such enough I check with the tracking
number they sent me & their story wholes out. Shows it leaving Seagate getting to the boarder & being set back to Seagate!
I email them back yeah that was a month ago, so why wasn’t it set back out to me with the right papers? They emailed me
back we’ll look into it. I start email them once a week then every 2 weeks then every month! where is my drive!
Always the same responds Sorry for the delay where looking into it! I got a another drive to replace the one I bought
at Future Shop this time a Western Digital one, & told Seagate I would never buy a Maxtor or Seagate drive again, if this
is how they treat their customers! I even asked Future Shop if I could buy another drive at a discount seeing that I only
got a 5 month rental out of the 1st drive I bought from them, No way but they would look into the matter after
me telling them my story, I’ve email now both Future Shop & Seagate for the pass Year wondering what has happen to my
drive replacement, they are both still looking into the matter, it Has now been over a year now since Seagate orginally
set out the drive & it was return to them because they didn’t have the right papers to cross the Canadian boarded!
When I finish posting this I’m Emailing them both back this website for them to view!
😀 Guess what I sent them an Email as I say I would & after 3 emails again of them saying they are sorry for the delay they are looking into it, they said my drive is being shipped & on the way, should receive it about a week! Maybe I should of setup my own website for this a year ago, seeing how fast I got a response this time, plus I also told them I was thinking of doing a video for youtube next!